Terms of service

Verlour Baking Studio

Welcome to Verlour Baking Studio. By placing an order through our website, you agree to the following terms and conditions.

1. About Us

Verlour Baking Studio is a UK-based independent baking business specialising in premium handcrafted brownies.

Our website, www.verlourbakingstudio.co.uk, offers brownies for postal delivery to eligible addresses within the United Kingdom.

2. Placing an Order

All orders must be placed through our website.

By placing an order, you confirm that the information provided, including your name, delivery address and contact details, is accurate.

You will receive an order confirmation once your order has been successfully submitted.

We reserve the right to decline or cancel an order where necessary, including where a product is unavailable or an obvious pricing error has occurred. If payment has already been taken for an order we cannot fulfil, we will issue a refund.

3. Products and Availability

Our brownies are handcrafted in small batches.

We aim to ensure that product descriptions, ingredients and photographs accurately represent our products. As our brownies are handmade, slight variations in appearance may occur.

Product availability may change without prior notice.

4. Prices and Payments

All prices are displayed in British Pounds Sterling (£).

Applicable delivery charges will be shown at checkout before payment is completed.

Payments are processed securely through the payment methods available on our website.

5. Shipping and Delivery

We offer postal delivery to eligible UK addresses.

Delivery times and charges are explained in our Shipping & Delivery Policy.

We aim to prepare and dispatch orders promptly. Any delivery estimates are subject to courier availability and other circumstances.

If your order is delayed, lost or damaged during transit, please contact us so we can investigate and provide an appropriate resolution.

6. Allergens and Dietary Information

Our brownies may contain allergens, including milk, eggs, wheat (gluten), nuts and soya.

Please review the allergen and ingredient information provided on each product page before ordering.

If you have a food allergy or dietary concern, please contact us before placing your order.

7. Storage and Freshness

Our brownies are freshly prepared and packaged for delivery.

For the best experience, customers should follow the storage and shelf-life instructions supplied with their order.

We cannot guarantee product quality where products have been stored contrary to the instructions provided.

8. Cancellations, Refunds and Returns

As brownies are perishable food products, change-of-mind cancellation rights may not apply.

Cancellation requests should be made as soon as possible.

For damaged, faulty, incorrect or missing orders, please refer to our Refund & Returns Policy.

Nothing in these terms affects your rights under UK consumer law.

9. Website Content

All original photographs, product descriptions, branding and other content belonging to Verlour Baking Studio are protected by applicable intellectual property laws.

Content must not be reproduced or used commercially without permission, except where permitted by law.

10. Limitation of Liability

We are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our obligations.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of applicable consumer rights.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The terms applicable to your purchase will generally be those in effect when your order is placed, subject to applicable law.

12. Contact Information

For questions about your order or these terms, please contact us through our website:

Verlour Baking Studio