Refund policy

Verlour Baking Studio

At Verlour Baking Studio, we take pride in preparing premium handcrafted brownies, carefully packaged for postal delivery.

Perishable Food Products

As our brownies are perishable food products, we do not accept change-of-mind returns where the legal exemption for goods liable to deteriorate or expire rapidly applies.

Damaged, Faulty or Incorrect Orders

If your brownies arrive damaged, faulty or incorrect, please contact us as soon as possible, preferably within 24 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the brownies and packaging, where possible

We will assess the issue and provide an appropriate remedy, which may include a replacement or refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellations before dispatch or preparation where possible. Any statutory cancellation rights that apply will be respected.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so we can investigate with the delivery provider.

Where goods are lost or not delivered, we will provide a remedy in accordance with your statutory rights.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.