Shipping policy

Verlour Baking Studio

We carefully bake and package our handcrafted brownies to ensure they reach you in the best possible condition.

UK Postal Delivery

We offer postal delivery of our brownies to eligible addresses within the United Kingdom.

Delivery availability will be confirmed at checkout.

Order Preparation

Our brownies are prepared and packaged with care before dispatch.

Estimated preparation and delivery times will be communicated during ordering or in your order confirmation.

Shipping Charges

Shipping costs are calculated and displayed at checkout before payment.

Dispatch & Tracking

Once your order has been dispatched, you will receive a dispatch notification.

Tracking information will be provided where available from the delivery service.

Delivery Delays

We aim to dispatch orders promptly, but postal delays may occasionally occur due to courier disruptions, adverse weather or other circumstances outside our control.

If your order is significantly delayed or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

Please contact us immediately if you notice an error. We will try to correct the address before dispatch, although changes cannot always be guaranteed.